PsychMaven

Terms of Service

Last updated: July 18, 2026

These Terms of Service (“Terms”) govern your use of the PsychMaven continuing-education platform (the “Platform”), operated by Narrative Resources, LLC (“PsychMaven,” “we,” “us,” or “our”), available at learneroutfitters.com and its subdomains, including psychmaven.learneroutfitters.com. By creating an account, enrolling in a course, or otherwise using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

1. Who we are

PsychMaven is a continuing-education provider for mental-health professionals. Continuing education is provided and accredited by PsychMaven (Narrative Resources, LLC), NBCC ACEP No. 6624. PsychMaven has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6624. Programs that do not qualify for NBCC credit are clearly identified. PsychMaven is solely responsible for all aspects of the programs. PsychMaven is approved by the American Psychological Association to sponsor continuing education for psychologists; PsychMaven maintains responsibility for its programs and their content.

2. Accounts and eligibility

  • You must be at least 18 years old to create an account. The Platform is designed for licensed mental-health professionals, pre-licensed clinicians, and graduate students in mental-health fields.
  • You agree to provide accurate registration information (including the name and license details used on your CE certificates) and to keep it current.
  • You are responsible for safeguarding your login credentials. Accounts are individual; sharing an account or purchasing a single enrollment for multiple learners is not permitted.

3. Purchases and payment

Course prices are stated at checkout. Payments are processed by our third-party payment processor (Stripe); we do not store full card numbers. Where installment plans or third-party financing options are offered, your agreement with that provider governs the financing terms, and completing all installments remains a condition of continued course access and certificate issuance. Some enrollments are offered during limited enrollment windows and may not be available year-round.

4. Refund and cancellation policy

  • Self-paced online courses: you may request a full refund within 14 days of purchase, provided you have not yet submitted a post-test for scoring in that course. Once a post-test has been submitted (regardless of pass/fail result) or a CE certificate has been issued, the course is non-refundable.
  • Live trainings and webinars: registrants who cancel at least 5 business days before the event receive a full refund. An attendee who is not satisfied with a live training may elect, on the day of the training, to receive a full refund in lieu of the CE certificate for that training.
  • Approved refunds are issued to the original payment method.
  • To request a refund, contact us at admin@davidhallpsych.com with your name and the course or event title.

5. Course access

Enrollment grants you a personal, non-transferable right to access the enrolled course for as long as the course remains offered on the Platform. Downloadable course materials are provided so you can retain your own copies; we encourage you to download them during your enrollment. If we ever retire a course or the Platform, we will provide reasonable advance notice and a window to download your materials and certificates.

6. Continuing-education credit

  • CE approval status (NBCC, APA, and any state-specific approvals) is stated on each course page. It remains the responsibility of each student to verify with their own state board or licensing body whether continuing-education clock hours earned through PsychMaven meet that board’s requirements. PsychMaven assumes no responsibility for any board’s acceptance of continuing-education hours.
  • CE certificates are issued only upon completion of the full course requirements, including passing the required post-test(s) and completing the course evaluation. No partial CE credit is awarded for partial completion or partial attendance.
  • By submitting a post-test, you affirm that you personally completed the course content in full. Falsifying completion is grounds for revocation of certificates and account termination.

7. Grievances

We take complaints seriously. If you have a grievance regarding course content, CE credit, instructors, accessibility, or any other aspect of the Platform, submit it in writing to admin@davidhallpsych.com. Grievances are reviewed by the CE program administrator; we will acknowledge your grievance within 5 business days and respond with a resolution or status update, typically within 15 business days. Possible resolutions include clarification, remediation, partial or full refund, or referral of the matter to the relevant approval body. If you remain unsatisfied, you may direct concerns about NBCC-credit programs to NBCC, and concerns about APA-credit programs to the APA Office of CE Sponsor Approval.

8. Accessibility and accommodations

We are committed to making our courses accessible to all learners. If you need a reasonable accommodation — for example, captioned video, screen-reader-compatible materials, or an alternative format for a post-test — contact us at admin@davidhallpsych.com before or during your enrollment. We will work with you to provide an appropriate accommodation within a reasonable timeframe, and requesting one never affects your CE credit eligibility.

9. Not clinical advice

Courses are educational and are intended for professional development. They do not constitute medical, psychological, or therapeutic advice, diagnosis, or treatment for any individual, and they do not replace clinical supervision, consultation, or your own professional judgment.

10. Professional conduct

We maintain a zero-tolerance policy for hostile, disruptive, harassing, or threatening behavior in any Platform space, including live trainings, webinars, and community or discussion features. Participants removed for conduct violations forfeit CE credit for the affected event; any refund of the registration fee for that event is at our discretion.

11. Affiliate program

  • PsychMaven may offer an affiliate program under which approved affiliates earn commissions on qualifying referrals. PsychMaven reserves the right to select or de-select any affiliate at its discretion.
  • Affiliates who are mental-health professionals must adhere to the codes of ethics of their relevant discipline(s), and all affiliates must disclose their affiliate relationship in accordance with FTC guidelines when promoting PsychMaven courses.
  • Commission rates, tracking, and payout schedules are stated in the affiliate program terms provided at enrollment in the program. Payouts may require completion of tax documentation (e.g., IRS Form W-9) before disbursement.

12. Intellectual property and license

All course content — video, audio, text, slides, workbooks, post-tests, and other materials — is owned by Narrative Resources, LLC or its licensors and is protected by copyright. Your enrollment grants you a limited, personal, non-exclusive, non-transferable license to access and use the materials for your own professional education. You may not copy, redistribute, resell, publicly display, or create derivative works from course materials, or use them to create competing trainings. This license terminates automatically if you violate these Terms.

13. Privacy

Our collection and use of personal information is described in our Privacy Policy, which also explains how to request deletion of your data (see Data Deletion). Student records are kept confidential and are released as described in our Privacy Policy — including to CE approval bodies such as NBCC, APA, ASWB, NAADAC, or state licensing boards for reporting and compliance purposes, or as required by law.

14. Disclaimers and limitation of liability

The Platform and all materials are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by law, Narrative Resources, LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Platform, and our total liability for any claim shall not exceed the amount you paid us for the course or event giving rise to the claim. Some jurisdictions do not allow certain warranty exclusions or liability limitations, so portions of this section may not apply to you.

15. Termination

You may close your account at any time (see Data Deletion). We may suspend or terminate accounts that violate these Terms. Termination does not affect refund rights that accrued before termination, and we will continue to honor legally required CE record-keeping obligations after an account is closed.

16. Governing law

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law provisions. Any dispute that cannot be resolved informally shall be brought in the state or federal courts located in Knox County, Tennessee.

17. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above reflects the most recent revision, and material changes will be announced on the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

18. Contact

Narrative Resources, LLC (d/b/a PsychMaven) — 110 Perimeter Park Rd, Ste A, Knoxville, TN 37919, USA. Email: admin@davidhallpsych.com.